Delivery Details - UK

Delivery Details

WATERROWER | NOHRD

At WATERROWER | NOHRD, we are committed to delivering your products in the most efficient and timely manner. Please find below our delivery policy outlining shipping times and essential details.



Delivery Time

In Stock and Available for Immediate Dispatch

For items marked as in stock and available for immediate dispatch, we will ship your order within 1-3 business days.

Once your order is placed, you will receive an immediate order confirmation email. The following business day, one of our team members will get in touch via telephone and/or email to arrange a delivery date that works best for you.

Standard deliveries are made on weekdays; we offer Saturday delivery upon request and for an additional fee.

Items Not Available for Immediate Dispatch
For items not available for immediate dispatch, the expected delivery date will be provided as a lead time (e.g., "Order now for delivery in 4 weeks"). This is the anticipated date your item will be delivered to you.

If there are any changes to the forecasted delivery date, we will inform you immediately to ensure you're kept up to date.

Delivery Time After Dispatch
Items are dispatched by next-day delivery service to the majority of UK addresses.

We operate a 3 – 5 day delivery service in the following regions:

Scotland

  • · FK19-21
  • · All IV (excluding IV1– 3)
  • · All HS
  • · All KA (excluding KA27 & KA28)
  • · All PA (excluding PA1–19)
  • · All PH (excluding PH3–14)
  • · All Scottish Isles

Islands
  • · Isle of Man
  • · Channel Islands
  • · Scilly Islands

Deliveries to Northern Ireland are fulfilled via our satellite fulfilment centre based in Portadown. Typically, deliveries in Northern Ireland are fulfilled within 7 days. Please get in touch with [email protected] for more precise information.

Delivery Issues

If your order is lost or damaged during transit, please get in touch with our customer service team as soon as possible. We will initiate an investigation with the carrier and resolve the issue promptly by sending a replacement item or offering a refund.


Address Information

Please ensure that the shipping address provided is accurate and complete. We cannot be held responsible for delays or non-delivery caused by incorrect or incomplete address details.


Returns and Exchanges

For information on returns and exchanges, please refer to our Returns Policy, where you will find details about eligibility, the return process, and more.


Contact Us

If you have any questions about delivery or need assistance, don't hesitate to contact our customer service team on 020 8749 9090 or [email protected].



* IMPORTANT: FOR NOHRD PRODUCTS


Heavy Bulky Items

The following are considered heavy bulky items and are shipped on a pallet to prevent damage during transit. It is recommended that you have two people available to take in such deliveries.

  • · SlimBeam
  • · StepBox
  • · YA’Fi Punch Bag
  • · SquatRack
  • · WeightPlate Tower
  • · NOHRD Elasko
  • · Pilates Reformer 86”
  • · NOHRD Dumbbells Rack


Installation

The following items require professional installation and will be delivered by our own team of service engineers, or by trusted third-party installers in remote areas. Please note that this may slightly extend the delivery time to accommodate our installation schedule:

  • · NOHRD Wall
  • · NOHRD Wall Compact
  • · Sprintbok Treadmill